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Our Terms and conditions



Effective Date: September 2025

Welcome to The Kaira Store. By using our website and services, you agree to these Terms & Conditions. Please read them carefully.

1. General
  • The website [www.thekairastore.com] is owned and operated by The Kaira Store.
  • By purchasing from us, you accept these terms in full.

2. Orders & Payments
  • All orders must be paid in full before processing.
  • We do not offer Cash on Delivery (COD).
  • Payments are made securely via our payment partners.

3. Products
  • All product descriptions and prices are accurate to the best of our ability.
  • Slight variations in packaging or formulation may occur due to the nature of handmade products.

4. Shipping
  • Orders will be shipped only after full payment confirmation.
  • Customers are responsible for providing accurate delivery addresses.

5. Returns & Refunds
No refunds or exchanges
are provided once an order is confirmed and shipped.
  • Damaged or defective items must be reported within 24 hours of delivery to kaira@thekairastore.com. Cases will be handled individually.

6. Liability
  • The Kaira Store is not responsible for delays caused by courier services or incorrect address details provided by the customer.
  • Products are for external use only. We are not liable for allergic reactions or misuse of products.
     
7. Contact
For complaints or inquiries:
 📧 Complaints: kaira@thekairastore.com
📧 Orders: info@thekairastore.com
📞 Phone: +254 (0) 711 244 144